Terms and Conditions

Name: Rich Print Solutions
Address: 1215 Meyerside Drive, Unit 7, Mississauga, ON, L5T 1H3, CA
Telephone: +1-647-710-0705
Price range: $$

The terms your order is quoted, printed and shipped under.

1. Prices

1.1: All prices have to include HST if being delivered through Canada. Confirm for details.
1.2: USA Clients have no taxes added under NAFTA
1.3: All prices are subject to change without notice.
1.4: Our quote is valid for 30 days and you need to ask for a re-quote after that.

2. Payment

2.1: Full Payment is required prior to production or delivery, unless otherwise agreed in writing which would need your Credit Application Processed by us.

3. Material / Stock & Printing

3.1: Materials are subject to change by Rich Print Solutions without notice, subject to availability, an alternative production material may be used or supplied.
3.2: Rich Print Solutions uses offset printing inks to print your order, we do our best to colour match with design supplied based on the percentage of colour used. Colours and ink behaviour after printing cannot be guaranteed and are not taken into our liability. We use the best available raw material and are not accountable for raw material behaviour. In case of any doubts please order a small run for testing before committing to a large print run.

4. Artwork Preparation and Ordering

4.1: All artwork provided must meet our file specifications. We will not be liable for any errors which occur in the electronic transfer of artwork, hence you must approve JPEG artwork before continuing.
4.2: You must carefully review and approve all proofs or layouts before submitting to ensure it is ready for production. We do not accept any responsibility for error after proofs are confirmed.
4.3: Hard copies supplied by the clientele cannot be used for colour reference or matching.
4.4: Digital proofing is based on a computer version of the artwork. The colour accuracy after conversion to CMYK or PMS codes is close to accurate. However, some colour shift or shade changes may occur due to lamination addition or due to any special effects chosen.
4.5: We have a technically advanced colour matching system to ensure best possible colour matching. However, we cannot guarantee an exact colour match between your artwork and the printed result, because colours look different on an electronic graphic file and on the actual print, and may look different again depending on the type of material or texture chosen. We do have a quality control system that can ensure production of acceptable variation level of (+/-5% )from print to print, from material to material, from front & back and during the process.
4.6: Final cutting may vary by up to 1–3 mm from the proof, artwork or between printouts.
4.7: Every effort is made to ensure the right quantity is printed; normally all orders are delivered in excess quantity. In case of any variation in quantity, we can reprint the shortage or refund the money for the missing quantity.
4.8: Your artwork is checked for related errors which may reduce the quality of your file or its placement. You must acknowledge the correct proof approval. Rich Print Solutions accepts no responsibility for files that are not ‘print ready’.
4.9: File correction / conversion is free of cost but is subject to time delay which is incurred in file correction.

5. Returns and Refunds

5.1: Client must inform us about any cancellation / change of mind / change of order item or order changes request before proof approval in order to arrange a full or partial refund of the deposit
5.2: Printing A) A 25% cancellation fee applies to all orders once we begin to process the order. (Rich Print Solutions provides an artwork proof in PDF for review / After artwork is approved by email & payment made, pre-process done, however the order has not begun printing yet) B) A 100% cancellation fee applies to all orders once we proceed to print. (After order is sent to production and printing is in process)
5.3: We will not be liable for any defects, shortages, damage or non-compliance with the specifications in the Agreement, unless You notify Us in writing within 2 days of delivery of the goods or provision of the services.
5.4: When any defects, shortages, claim for damage or non-compliance with the Agreement specifications is accepted, We may, at our discretion, replace the defective or missing goods or re-provide services.
5.5: We will not accept returned goods that have been altered in any way or that have been used.
5.6: 100% of the product must be returned to advance any claim.
5.7: We cannot accept any third-party reports as evidence of your claim.
5.8: Samples printing cannot be claimed for quality as these are made with minimal machine use.

6. Copyright Issues

6.1: Rich Print Solutions may use your artwork in its own promotional material as samples of our services and products. If you have any objection to this, please email us in advance, and your artwork won’t be used for samples, etc.

7. Shipping / Delivery

7.1: Rich Print Solutions will ship your product on the same day that production is completed. We use registered courier services (Canpar, FedEx, UPS and trusted local trucking companies) for delivery. We do not offer delivery to PO Box addresses because of complexity and limitation involved in postage options. It is acknowledged that third party shipping or delivery delays are not counted as our liability.
7.2: Loss or damage of any kind during transit is not our responsibility. We do our best to ensure final packing is super secure but cannot guarantee how it will be handled by third-party companies.
7.3: For any type of loss we contact the courier company and go by the outcome they provide.
7.4: A missed delivery due to any reason may cause a delay in package arrival, which is not at all our responsibility.
7.5: Our most standard ETA is 6–9 business days, and any shipping information or tracking details are generally supplied after that time range.

8. Important Notice

8.1: If you do not have any experience with printing, and are not sure of material and finishes, you can contact us anytime for help, and our professional staff will guide you through the process. Rich Print Solutions will take NO responsibility if the product is ordered without any inquiry and then it does not match your requirements.